Shipping policy

Australia
 
  • Free Standard Shipping - Orders over $300AUD. Estimated Delivery Time - 5-10 business days.
  • Standard Shipping - Flat rate $10AUD . Estimated Delivery Time -  5-10 business days.
  • Express Shipping. Flat rate $15AUD. Estimated Delivery Time - 3-5 business days.
International
 
  • Free Standard Shipping - Orders over $500AUD. Estimated Delivery Time - 6-10 business days.
  • Standard Shipping - Flat rate $30AUD . Estimated Delivery Time -  6-10 business days.
Other information 
  • Shipping costs do not cover customs duties and taxes, which may be due upon arrival of your parcel.
  • The amount of customs duties and taxes will depend on your order’s value and the customs rules in your country.
  • A tracking number will be provided once your order is shipped so you can monitor its status and estimate delivery times.
  • Delivery time estimates are based on the time your order leaves the warehouse, but may be impacted by factors like weather, customs processing, or other unexpected delays.
AusPost (Australian Orders)
 
To track your order, you can use the AusPost website, app or sign up for MyPost.
  • The AusPost app is available for download on both iOS and Android devices.
  • The website can be found HERE

  • If your order is lost or missing, you can fill out this Lost Item Form
DHL (International Orders)
 
We ship all international orders via DHL
  • Tracking: Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order online.
  • Delivery: DHL will attempt to deliver your order to the address provided. If you are not home when they arrive, they will leave a missed delivery notice. You can then contact DHL to arrange for redelivery or leave it unattended.
Access the DHL Tracking Portal